Find the guidelines for ZS Zendesk Priority
Urgent => Only for customers in Live Production with critical Production issue ( without the workaround).
High => Production customer issues with workaround / Beta Testing customers having blockers to move forward to Production.
Normal => Beta Testing / PoC on Premise blocker cases.
Low => vPoC ( virtual Proof of Concept -> Demo102A and Demo103A .. )
Click here -> ZeroStack Support – Software SLAs
For a quick resolution contact us at firstname.lastname@example.org.